SHINORA

(279) 972-9888
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Terms of Service

Effective Date: August 20, 2025

Welcome to Shinora Home Service LLC. By accessing our website, booking our services, or communicating with our team, you agree to be bound by the following Terms of Service and our Privacy Policy. Please read these terms carefully before scheduling a booking.

1. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these terms, you must refrain from using our website and services.

2. Booking and Confirmation

  • Request vs. Confirmation: Submitting a booking request through our website does not guarantee service. A contract is only formed once you receive an official confirmation from our team.
  • Right to Decline: We reserve the right to decline or reschedule any booking due to availability, safety concerns, or service limitations.

3. Payment and Financial Responsibility

  • Authorization: We collect payment information at the time of booking for authorization purposes.
  • Charging Policy: Your card will be charged only after the service is completed, except in cases where a cancellation fee applies.
  • Non-Payment: You accept full financial responsibility for all services rendered. You agree to cover all legal fees and collection costs incurred by Shinora Home Service LLC in the event of non-payment.

4. Cancellation and Rescheduling Policy

We understand that plans change; however, to maintain our schedule and support our staff, we require notice for changes:

  • 12-Hour Notice: You must notify us at least 12 hours prior to your scheduled appointment to cancel or reschedule without penalty.
  • Late Cancellation Fee: If you cancel or reschedule with less than 12 hours’ notice, or if our team is unable to access the property (Lock-out), a cancellation fee may be charged to the card on file.

5. Refunds and Disputes

  • 24-Hour Notice: If you are dissatisfied with our service, you must notify us within 24 hours of completion.
  • Resolution: We do not guarantee refunds. However, at our discretion, we may offer a re-cleaning of the affected areas or a partial credit. Failure to notify us within 24 hours voids eligibility for adjustments.

6. Right to Refuse Service & Prohibited Tasks

For the safety of our staff, we reserve the right to leave a property or cancel service immediately if we encounter hazardous conditions, biohazards (mold, blood, bodily fluids), aggressive animals, or extreme hoarding.

Our staff will NOT clean:

  • Human or animal excrement/urine.
  • Pet cages or litter boxes.
  • Pest infestations (cockroaches, bed bugs, etc.).
  • Flammable or hazardous industrial chemicals.

7. Access and Key Liability

  • Entry: You are responsible for providing accurate entry instructions.
  • Unsecured Premises: If you request that we leave keys in an unsecured location or leave the property unlocked, Shinora Home Service LLC is not liable for any resulting theft or damage.
  • Lost Keys: If we lose a key provided for long-term access, we will notify you within 24 hours and provide reimbursement for key replacement up to $50.00.

8. Supplies and Special Requests

  • Client-Supplied Products: If you require us to use your specific cleaning supplies or equipment, we are not liable for any property damage, health reactions, or subpar results caused by those products.
  • Instructions: Specific instructions must be submitted in writing at least 24 hours before the appointment.

9. Limitation of Liability

Shinora Home Service LLC, its owners, and employees shall not be held liable for:

  • Damage caused by the misuse of client-provided tools or materials.
  • Allergic reactions to standard cleaning products if no prior notification was given.
  • Pre-existing damage (e.g., loose fixtures, fragile surfaces) that breaks during standard cleaning.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California.

11. Contact Information

Shinora Home Service LLC

  • Email: info@shinora-service.com
  • Phone: (279) 972-9888
  • Location: Sacramento, California

Privacy Policy

Effective Date: August 20, 2025

At Shinora Home Service LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use and protect it, and your rights regarding your information.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Information”) when you use our website or book our services:

  • Contact Information: Full name, email address, and phone number.
  • Service Details: Service address, type of cleaning requested, and scheduling preferences.
  • Payment Information: Processed securely through PCI-compliant third-party processors (we do not store your full credit card details).
  • Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.

Important: All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing or any other purposes.

2. How We Use Your Information

We use your data to provide a seamless service experience, specifically to:

  • Process and manage your service bookings.
  • Communicate appointment confirmations, reminders, and updates.
  • Provide responsive customer support.
  • Improve our website functionality and user experience.
  • Send promotional offers and marketing materials (only if you have explicitly opted in).

3. Data Protection and Security

We implement industry-standard security measures to safeguard your data, including:

  • Encryption: Use of secure servers and SSL encryption for data transmission.
  • Access Control: Limiting data access to authorized personnel only.
  • Compliance: Partnering only with trusted, PCI-compliant payment gateways.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your data is only shared with:

  • Service Providers: Trusted partners who assist in payment processing or communication management (e.g., email platforms).
  • Legal Requirements: If required by law, regulation, or legal process. All third-party partners are contractually obligated to maintain the confidentiality and security of your data.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct any inaccurate information.
  • Deletion: Request the removal of your data (subject to legal or contractual obligations).
  • Opt-out: Unsubscribe from marketing communications at any time via the “unsubscribe” link or by contacting us.

To exercise these rights, please contact us at info@shinora-service.com.

6. Cookies and Tracking

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences or disable them entirely through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. Shinora Home Service LLC is not responsible for the privacy practices or the content of third-party websites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out to us:

Shinora Home Service LLC

  • Email: info@shinora-service.com
  • Phone: (279) 972-9888
  • Location: Sacramento, California